RSL TRAINING
Enrollment
Sales/Marketing
Sales Skills Learn the key strategies that will improve your sales skills and set you up for long-term success. Millions of products and services are sold to consumers daily, which makes sales a lucrative career. However, having the “gift of gab” and using the same canned speech with every customer—the preferred methods of traditional sales—is no longer the predictor of success. Today, customers are looking for salespeople who are genuine, engaged, and problem-solvers. Modern sales focuses on understanding customers’ needs first, then showing them how your product or service meets those needs. Selling today requires a recognition that customers won’t care about what you’re selling until they know you care. To earn a customer’s business, and to keep that business well into the future, depends on the relationship you form with them from the moment of your first interaction to the close of the deal. This course on Sales Skills will cover the key skills you need to succeed in the world of sales, whether you’re just getting started or have been selling for years. You will also discover strategies you can use to improve your skills, as well as the importance of being sincere in your communications and transparent in your interactions. Finally, recognize that these components work together to create a trusting, mutually beneficial bond with customers
Communication Skills
Email and Business Communication Learn how emails can be used for corporate communication Knowing how to write a professional email is an important part of business communication. In these lessons, you will learn how to identify your email recipient and the purpose of your message to craft an email for the right time, using an appropriate tone.
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RSL TRAINING
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RSL TRAINING
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RSL TRAINING
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RSL Customer Service
Develop beneficial relationships with your customers. How a business treats its customers can be the difference between success and failure. Great customer service happens at every touchpoint. In this “Customer Service” training course, you’ll learn why customer-focused service is important and how to upgrade your company’s level of customer service. You’ll learn strategies and techniques to improve customer service in the workplace and how to use a vocabulary of empathy and support to implement customer-focused service. For example, you’ll learn how to deal with disgruntled customers, how to create a culture of internal customer service, and important principles of telephone etiquette.
RSL Marketing Training
Email and Business Communication Learn how emails can be used for corporate communication Knowing how to write a professional email is an important part of business communication. In these lessons, you will learn how to identify your email recipient and the purpose of your message to craft an email for the right time, using an appropriate tone. LEARNING OBJECTIVES • Learn how emails can be used for corporate communication • Discover how to craft an appropriate email by identifying your email recipient, purpose, and time • Understand how to write an email in a professional tone • Explore common email mistakes and how to avoid them • Understand when an email is necessary and when another form of communication can be used instead SKILLS YOU WILL LEARN • Business communication • Effective email communication
